IT Support Analyst Job in Hyderabad at Qualcomm

Qualcomm is hiring for the role of IT Support Analyst!

Responsibilities of the Candidate:

• Candidate will be required to work different shifts Provide first level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications and printer problems.
• Act as central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, virus scanning software for Qualcomm's employees worldwide.
• Answer incoming customer phone calls and e-mail while providing superior customer service.
• Responsible for the ownership of incident creation, resolution and closure.
• Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails and service requests.
• Actively listen to each customer’s request; confirm an understanding of the issue, diagnose the problem and provide an accurate solution.
• Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customer's issue.
• Utilize basic networking functions and support for e-mail clients is essential.

Requirements:

• Good verbal and written communications skills.
• Must be able to enunciate clearly over the telephone.
• Must be able to interpret a customers' needs, communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills and the drive to assume more responsibilities.
• Minimum of two years practical experience in the computing industry and corporate service-desk computing environment.