IT Support Analyst Job in Hyderabad at Diebold Nixdorf India Pvt. Ltd.
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IT Support Analyst
Diebold Nixdorf India Pvt. Ltd.
Full Time Job
Not Disclosed
3-6 years
Posted 30+ days ago
Location
- Hyderabad
Skills Required
- Client Interaction
- Troubleshooting
- Data Centre Operations
- Helpdesk Management
About this Job
Diebold Nixdorf is hiring for the role of IT Support Analyst!
Responsibilities of the Candidate:
- Responding to calls chats & self-service tickets.
- Work with clients to evaluate and solve a diverse range of hardware, software, and connectivity problems.
- Diagnoses and troubleshoots issues and resolves customer tickets regarding Outlook, McAfee, Skype, Citrix, and other JAVA-related applications.
- Performs encryption recovery and data backups.
- Configures and supports internal and/or external networks.
- Installs, troubleshoots, and repairs hardware, software, printers, phone, and AV equipment.
- Installs and maintains data center equipment and cabling.
- Recommends upgrades, patches, and new applications and equipment.
- Strives to improve client experience interactions.
Requirements:
- Diploma or equivalent work experience required.
- Minimum of 3 - 5.5 years of relevant experience or equivalent combination of education and experience in Helpdesk Support.
- Good business English skills (Written and spoken).
Eligible Degrees
+91 More
Who can apply
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About Diebold Nixdorf India Pvt. Ltd.
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