IT Support Analyst Job in Hyderabad at Qualcomm

Qualcomm is hiring for the role of IT Support Analyst!

Responsibilities of the Candidate:

• Work different shifts Provide first-level technical support with an emphasis on customer service for PC, Linux, UNIX, networking, enterprise applications, and printer problems.
• Act as a central point of contact for peripherals and office systems technologies such as e-mail clients, broadband access, remote access methods, software-based firewalls, and virus scanning software for Qualcomm's employees worldwide.
• Answer incoming customer phone calls and e-mails while providing superior customer service.
• Be responsible for the ownership of incident creation, resolution, and closure.
• Utilize current problem and knowledge management software in accordance with standard operating procedures to track all inbound calls, e-mails, and service requests.
• Listen to each customer’s request; confirm an understanding of the issue, diagnose the problem, and provide an accurate solution.
• Document all call information including troubleshooting steps that pertain to a successful resolution and closure of the customer issue.
• Utilize basic networking functions and support for e-mail clients is essential.

Requirements:

• Good verbal and written communication skills
• Must be able to enunciate clearly over the telephone
• Must be able to interpret a customer's needs, and communicate clearly and concisely via e-mail; have outstanding customer service skills, excellent troubleshooting skills, and the drive to assume more responsibilities
• Minimum of two years of practical experience in the computing industry and corporate service-desk computing environment
• 7/365 availability is required. 24x7 shift model
• Good troubleshooting skills in Windows 10 O/S, MS Office tools, Mail Client (Outlook), Printers, and basic networking
• Requires experience with two or more of the following: Windows-based OS and basics of UNIX or Linux operating system