IT Solutions Management Job in Bengaluru at Applied Materials

Applied Materials is hiring for the role of IT Solutions Management!

Responsibilities of the Candidate :

• L2/L3 incident, service request, catalog request and problem ticket resolution in SAP Service, Install Base, and PS areas.
• Root‑cause analysis and coordination with technical teams for permanent fixes.
• Support creation of Install Base (IBase) structures, equipment relationships, and service relevance issues.
• Provide functional support for SAP Project Systems (PS) (WBS, networks, milestones).
• Execute or support regression testing for bug fixes, enhancements, and releases.
• Participate in on‑call support, hypercare, and planned maintenance activities.
• Communicate effectively with business users to resolve issues and validate fixes

Requirements:

• Demonstrates conceptual and practical expertise in own discipline and basic knowledge of related disciplines.
• SAP Project Systems and Customer Support - CS (Install Base)
• Has knowledge of best practices and how own area integrates with others; is aware of the competition and the factors that differentiate them in the market.
•  Acts as a resource for colleagues with less experience; may lead small projects with manageable risks and resource requirements.
• Solves complex problems; takes a new perspective on existing solutions; exercises judgment based on the analysis of multiple sources of information.
• Impacts a range of customer, operational, project or service activities within own team and other related teams; works within broad guidelines and policies.
• Explains difficult or sensitive information; works to build consensus.
• The consultant will work as part of the SAP production support team, providing L2/L3 functional support for SAP Customer Support (CS), Install Base (IBase), and Project Systems (PS).
• The role involves incident resolution, problem management, regression testing support and collaboration with technical and business teams to ensure system stability.