IT Solutions Delivery Trainee Job in Bangalore at Itron

Itron is Hiring for the Role of IT Solutions Delivery Trainee!

Responsibilities of the Candidate:

• Identify and diagnose issues and problems.
• Provide essential online security advice and support.
• Acting as a point of contact to support service users and customers reporting issues, requesting information, access, or other services.
• Delivering customer service through multiple channels including human, digital, self-service, and automated.
• Receives and handles requests for service, following agreed procedures.
• Promptly allocates calls as appropriate.
• Will be ready to work with Multiple stakeholders including vendors
• Will be part of internal audit team and ready to document every aspect.
• Will be part of L&D team. Discussing with internal team and facilitates all training programs
• Creating and Managing Knowledge articles as part of routine activities
• Ready to be part of transition team and managing transition of project to support.

Requirements

• Knowledge of SQL -PL/SQL
• knowledge or understanding of any ERP application - desired to have knowledge of Oracle EBS
• Assists the Help Desk Team to deliver technology support.
• Assist with the ISO Audit
• Assist with managing the Knowledge Base.
• Assist with Learning and Development Module
• Assist with Transition
• Should be ready to WFO. (Work from Office)
• Basic understanding of ITIL, Oracle Applications, Cloud, Infrastructure