IT Site Services Specialist Job in Hyderabad at Bms

BMS is hiring for the role of IT Site Services Specialist!

Responsibilities of the Candidate:

• Responsible for delivering a user-centric IT Concierge experience
• Responsible for Site Support ticket queues with a focus on maximizing the value of the end-to-end customer journey
• Provide direction and coordinate with Site Support staff in alignment with SDM
• Active participation in ticket-based site support activities (device staging, technical troubleshooting, and repairs, workplace setup, etc.)
• Responsible for accurate inventory of all supported assets in stock
• Coordinate activities with local, internal, and 3rd party stakeholders and vendors in alignment with SDM
• Support the SDM with specific project-related tasks as well as bring relevant topics to the SDM’s attention
• Ensuring data rooms are kept secure, clean, and orderly as per BMS policies and guidelines
• Contribute to improving the end-to-end customer journey via Continuous Service Improvement and process optimization
• Contribute to knowledge management as an author or reviewer as necessary

Requirements:

• Good technical knowledge and previous technical support experience
• Previous customer support experience
• ServiceNow, Network, Data room, and/or Audio-Visual experience are an advantage
• Ability to work collaboratively with colleagues, augmented staff, and third-party vendors
• Ability to work in a fast-paced, dynamic environment balancing demand
• Demonstrated ability working across a “matrixed” organizational model