IT Service Desk L1 Engineer Job in Pune at 66Degrees International Pvt. Ltd.

66Degrees International Pvt. Ltd. is hiring for the role of IT Service Desk L1 Engineer!

Responsibilities of the Candidate: 

• Provide initial technical support to end-users.
• Log, categorize, and prioritize all incoming IT support tickets in the ticketing system.
• Perform troubleshooting of hardware, software, applications and network connectivity issues.
• Assist users with password resets, account unlocks, and basic application support.
• Escalate complex or unresolved issues to L2 engineers with detailed notes and logs.
• Maintain accurate and up-to-date documentation of IT procedures and solutions.
• Educate users on common IT issues and best practices.
• Participate in on-call rotation as required.
• Contribute to continuous improvement initiatives for service desk operations.

Requirements:

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
• 1-2 years of experience in an IT service desk role.
• Strong understanding of Mac Systems, Windows systems,Google Administration, Google Workspace Applications,  common business applications.
• Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
• Excellent communication and interpersonal skills.
• Ability to troubleshoot and resolve technical issues efficiently.
• Customer-centric mindset with a focus on providing positive user experiences.
• Ability to work independently and as part of a team.