IT Service-Delivery Officer Job in Mumbai at Rapsys Technologies

Rapsys is hiring for the role of IT Service Delivery Officer!

Responsibilities of the Candidates:

• Perform single point of contact for business into IT for all kind of issues, request and enhancements.
• Attain ownership to every item and hold the business informed for entire live time of incident or request.
• Provide first level support for infrastructure and application issues during agreed business hours.
• Record all incidents in English with BSS standard problem management tool.
• Deliver input to set up of Interfaces with second level support groups to hand over incidents when they could not be resolved by service desk.
• Execute Hardware Problem Management for all kind of second and third level hardware support in case of incidents and problems.
• Perform Software distribution for all BSS packages ready for the area.
• Perform Printer Server support and Print Queue Operating.
• Perform Printer Management which oversees proactive service to all Standard network printers and keep the installed landscape up to date.
• Perform provision of hardware and services 
• Execute asset receipt for IT equipment by checking quantity and correctness of corresponding data like user and location.
• Perform control and maintenance of asset data and the provision of released standard asset reports to support IT-services and to inform the customers.

Requirements:

• Minimum 3 years of IT experience in service delivery organizations.
• High service-oriented mindset, able to adopt customer perspective.
• Skilled in breaking barriers, de-escalating critical situations, and driving success.
• Up-to-date knowledge of IT infrastructure and software systems.
• Proficient in Microsoft Operating Systems, Server, and PC Desktop Infrastructure.
• Experienced in project management.
• Self-organized, operationally effective.
• Confident, committed to success.
• Excellent communication skills, fluent in spoken and written English.
• Flexible, able to work in international teams.