IT Service Associate Job in Delhi at Boston Consulting Group (BCG)

Boston Consulting Group is hiring for the role of IT Service Associate!

Responsibilities of the Candidate:

• Focus on excellent customer service and the needs of the BCG user community through clear and precise communication (written and verbal), time management and collaboration skills
• Work independently as well as in a team environment displaying consideration and respect for others
• Exercise sound judgment and initiative while demonstrating competence and character that inspire trust
• Follow established procedures/standards

Requirements:

• Ability to effectively communicate and present technical concepts to management, peer groups and staff
• Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area
• Windows 10, Windows Server, Mac OS, Microsoft Office, and Cloud file share support experience
• MS Teams/Zoom/WebEx meeting setup and basic troubleshooting experience
• Basic LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar
• SCCM or imaging software experience
• Exposure to cloud technology
• VoIP experience
• Clear communication style and ability to communicate with technical and non-technical stakeholders both orally and written in excellent English
• Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in stressful situations