IT Manager Job in Surat at Hilton

Hilton is hiring for the role of IT Manager!

Responsibilities of the Candidate:

• Maximize and protect hotel profitability through the leverage of IT, training and operational best practices
• Maximize opportunities to reduce IT costs through effective purchasing & negotiating maintenance contracts
• Identify and propose opportunities to augment revenue
• Ensure that any system user permission has been authorized before opening, monthly audit user use report, ensure that it has been used correctly
• Responsible for the management and control of all IT expense according to an agreed plan
• Ensure a business continuity plan is established and tested for all parts of the business
• Ensure the highest possible IT service is provided to the agreed standards and best practices
• Work with Business Management to expedite access and better utilization of information
• Solve guest IT questions with minimum risk and improve guest satisfaction according to defined criteria
• Ensure guest IT queries are managed to defined standards with minimal risks
• Ensure brand standards are communicated and maintained for Guest and Business Service
• Ensure ownership of all hotel data and ensure that data is backed up in a timely manner
• Consistently promote the brand and encourage the use of the brand by IT suppliers
• Ensure IT resources are maintained in the hotel to support the commercial & business needs 
• Identify and ensure all hotel data has ownership and accountability within the organization
• Ensure a successor is identified and trained to the standard
• Provide IT support to other Hilton hotels when required
• Cross train other hotel IT personnel to provide cover
• Manage and monitor local vendors and/or local representatives of global/area vendors
• Ensure that hotel data is secured and in line with stated standards and best practices
• Ensure access control is in line with stated standards and best practices
• Ensure regular self-evaluations of IT practices are completed and communicated
• Maintain standards and best practices in the hotel and evaluate compliance and ensure machine room access registration and safety
• Complete disaster recovery drills regularly to familiarize operational departments with manual bookkeeping procedures
• Communicate status, risks, opportunities to the General Manager, hotel Management and Regional & Area IT Management
• Adhere to the hotel’s security and emergency policies and procedures
• Ensure that all team members have a complete understanding of and adhere to the hotel’s team member rules and regulations
• Manage local implementation projects

Requirements:

• University degree, majoring in IT, with relevant certificate(s)
• At least 2 years of experience in the same position in the hospitality industry
• Proficient in Microsoft Office applications
• Good communication and interpersonal skills
• Proficient in English to meet business needs