IT Incident Manager Job in Hyderabad at SAP

SAP is hiring for the role of Incident Management  & Change Management IT Technology Services Associate!

Responsibilities of the Candidate:

• Continuously monitor networks, servers, and communication systems using specialized tools.
• Track network performance metrics (e.g., bandwidth usage, uptime, response time).
• Detect and diagnose network issues, system outages, and performance bottlenecks.
• Escalate and resolve network failures, hardware malfunctions, or connectivity issues promptly.
• Provide real-time troubleshooting and incident management.
• Respond to incidents, alerts, and alarms promptly.
• Create detailed reports on system incidents, outages, and solutions implemented.
• Communicate with different teams and management during network incidents.
• Conduct routine maintenance to ensure network health.
• Suggest improvements to existing systems and contribute to optimization projects.

Requirements:

• 1-3 years of experience in network monitoring, troubleshooting, or similar roles.
• Experience with NOC tools such as SolarWinds, Nagios, or equivalent.
• Technical Skills:
• In-depth knowledge of network protocols (TCP/IP, BGP, OSPF, DNS, DHCP).
• Familiarity with network devices (routers, switches, firewalls) and system monitoring tools.
• Experience in handling security incidents and troubleshooting internet or system outages.
• Strong analytical and problem-solving skills.
• Ability to work under pressure and prioritize issues during critical incidents.
• Excellent verbal and written communication skills.
• Ability to work in a 24/7 rotating shift environment, including nights and weekends.