IT Helpdesk Analyst Job in Gurgaon at Sprinklr

Sprinklr is hiring for the role of IT Helpdesk Analyst!

Responsibilities of the Candidate:

• Provide local support for the Sprinklr Gurgaon office and Global support for all Sprinklr users.
• Track & document all support activities
• Support primarily macOS, some Windows, and all common office software and applications such as Microsoft, Adobe, and cloud SaaS products
• Perform laptop setup and inductions for users, hardware troubleshooting, and repair
• General office IT such as conference room, telephone, and Printer setups, etc.
• Implement applications and software upgrades, as well as performance troubleshooting and tuning for users
• Communicate and document troubleshooting techniques and best practices
• Perform endpoint management deployment and anti-virus security
• Work with IT Management to constantly monitor and improve the delivery of IT systems and support
• Understand, analyze, and research new technical problems when needed

Requirements:

• Self-motivation and the ability to work with minimum supervision
• Excellent written and verbal communication skills and meticulous attention to detail
• Experience working with high-level executives
• Good understanding of Microsoft 365
• Experience with Jamf Pro and enterprise Mac management concepts
• Comfortable with wireless infrastructure technologies (Cisco Meraki desirable)
• Experience with end-user customer support, possess strong technical knowledge of macOS; Windows, and other Microsoft products
• Ability to use customer-service-oriented techniques to determine and resolve problems, and respond competently with the appropriate sense of urgency to user requests
• Work both independently and as part of a team with professionals at all levels
• Quick learner, and a proactive individual with the ability to work in a dynamic, fast-changing environment
• Ability to prioritize tasks and work on multiple assignments