IT Executive Job in Bengaluru at PhonePe

PhonePe is hiring for the role of IT Executive!

Responsibilities of the Candidate:

• Monitor graphs, work on alerts, and resolve as per the runbook.
• Escalate the issues to the next level if required.
• Discuss every matter with its supervisor or concern team to get any issue sorted.
• Follow through and take ownership of all queries where possible, Escalate to the concerned team on time.
• Monitor application performance, prepare weekly reports, and monthly reports of alerts/tickets worked on calculate SLA, and review performance.
• Restore a failed service as quickly as possible and update the on-call.
• Prioritize and manage multiple thresholds related to different PODs where you are requested to work as per the roster.
• Ensure that any alerts and issues on a service report are escalated efficiently.
• Provide prompt and accurate feedback to the on-call and concern team and update them about the resolution.
• Follow up with different teams to ensure their services are fully functional.

Requirements:

• 3 + years of total experience 
• Excellent communication skills and ability to communicate with the team in a very precise and professional manner.
• An effective communicator with hands-on experience with windows environments.
• Should be computer literate, basic use of office tools like MS Word, Excel, PowerPoint, and Jira.
• Knowledge of Ticket Management and SLA process.
• Candidates should be flexible enough to adapt to 24/7 shifts.