IT Asset Management Analyst Job in Hyderabad at Deloitte

Deloitte is hiring for the role of IT Asset Management Analyst!

Responsibilities of the Candidate:

•   Process and manage hardware requests and orders, ensuring all necessary information is accurately captured and processed within service or operational level agreements.
• Monitor and track the status of hardware orders and requests from placement through to delivery, proactively identifying and addressing potential delays or issues.
• Perform accurate and timely data entry for hardware assets into the ITAM tools and CMDB for the corresponding lifecycle stage
• Support in the management of inventory levels for commonly requested items, conducting regular stock checks, reconciling discrepancies, and preparing assets for deployment.
• Coordinate closely with internal logistics and IT end-user support teams to facilitate the efficient delivery, imaging, and initial setup of hardware for end-users.
• Monitor ServiceNow dashboards and resolve assigned requests and incidents related to hardware fulfilment delays, discrepancies, or quality, escalating complex problems to management as necessary.
• Assist in maintaining and updating documentation and knowledge articles related to order fulfilment processes and procedures, suggesting improvements where appropriate.
• Generate regular reports on order fulfilment metrics, including lead times, order accuracy, and inventory levels, for review by management.
• Communicate effectively with internal stakeholders (e.g., HAM Admin, IT end-user support, Product teams) and external vendors regarding order details, delivery / collection schedules, and issue resolution.
• Adhere to all internal policies and procedures related to hardware asset management and procurement, ensuring compliance.

Requirements:

• Proven experience in an IT support, logistics, or operational role with a focus on hardware
•  Intermediate understanding of supply chain operations and logistics processes particularly the acquisition and deployment phases.
• Understanding of procurement processes and documentation, vendor interaction, and inventory control principles.
• Knowledge of IT Service Management (ITSM) principles and frameworks (e.g., ITIL) is beneficial.
• Experience with ITAM tools (e.g., ServiceNow ITAM Pro) and their integration with CMDBs for data entry and reporting.
• Proactive and self-motivated, with a focus on process adherence and identifying areas for minor improvement.
• Ability to manage multiple tasks and priorities in a dynamic environment.
• Experience with ITAM tools (e.g., ServiceNow ITAM Pro) and their integration with CMDBs for data entry and reporting.
• Proactive and self-motivated, with a focus on process adherence and identifying areas for minor improvement.
• Ability to manage multiple tasks and priorities in a dynamic environment.