IT Analyst - Helpdesk Job in Mumbai at NCR Corporation

NCR is hiring for the post of IT Analyst - Helpdesk!

Responsibilities of the Candidate:

• Support for PC client issues e.g. desktop/laptop hardware, software, OS, printers, etc.
• Provide information on IT processes, general how-to queries and known outages
• Escalate to the appropriate Level 2 team when needed and monitor progress on critical priority tickets
• Follow-up with Level 2 support teams for timely completion of tasks
• Coordinate with third-party vendors like Dell and Canon for hardware issues

Requirements:

• Minimum qualification: HSC (Grade 12). Technical diploma is preferred, but not mandatory.
• Minimum six months experience in a technical support role.
• Candidates with prior experience in a technical, voice-based process will be given priority
• Thorough knowledge of Windows 10 Operating System.
• Good working knowledge of Windows, MS Office 365 & internet technologies.
• Basic networking concepts, and troubleshooting LAN/remote access problems.
• Expertise in configuring and troubleshooting Office365, MS Outlook 2016 or later
• Ability and willingness to learn quickly, keep knowledge current.
• High proficiency in English grammar, vocabulary and sentence structure.
• Fluency in speech - Ability to hold a conversation with ease and minimal use of fillers.
• Clarity in speech – Neutral accent, appropriate rate of speech, pleasant voice and confident tone.
• Listening skills - Comprehend what is said, respond appropriately without interrupting the speaker.