IT Admin Desktop Support Engineer Job at BigData

BigData is hiring for the role of IT Admin Desktop Support Engineer!

Responsibilities of the Candidate:

• Be the main point of contact for internal IT support
• Troubleshooting basic issues for online systems
• Assist the operations team with ensuring all technical issues are resolved quickly and efficiently
• Communicate effectively with internal staff to resolve issues
• Support on Zoom and remote technical support.
• Maintain technical Support Log of all interactions
• Well versed in Windows & Mac Operating Systems Old and new versions
• Knowledge of Features and Functions of the Chrome Browser
• Guide Agents in following troubleshooting steps
• Innovate new Strategies and ideas for solving issues
• Experience with online audio /connectivity / bandwidth issues
• Experience troubleshooting hardware such as computers, routers, Wifi, etc remotely
• Ability to multitask with many people at the same time

Requirements:

• Be available On business communicator 6.30pm IST – to 3.00am IST Monday to Friday.
• Also able to zoom call with employees – communicating both in business communicator and Zoom with Audio as required.
• You will be reporting directly to the Manager of technology, and maintaining an Interaction Log detailing issues and Actions taken to resolve and escalate issues as required.