ISW-L1 Tech Support Job in Pune at Emerson

Emerson is hiring for the job role of ISW-L1 Tech Support

Responsibilities of the Candidate:

• Connect with customers to understand their need and determine how help can be provided to enable them to utilize industrial software from Emerson and achieve their goals.
• Handle customer technical support cases through phone, email, chat and other communication media.
• Update Emerson support website with technical tips and brief documentation.
• Evaluate software lifecycle management potential through assessment of compatibility of new programs with existing programs.
• Help in continually improving Emerson software through review against objectives and specifications, creating improvement requests and reviewing proposed changes.
• Maintaining system functionality by testing computer components.
• Achieve Software Lifecycle Management objectives by collecting relevant data, identifying and evaluating possible actions, and suggesting a course of action.
• Deliver infrastructure design and engineering service projects using Industrial software with 3rd party applications.
• Install and configure Industrial software solutions on Delta-v and other third-party platforms.
• Visit customer facility as necessary to assist with Software install and troubleshooting.
• Provide technical direction and support for Industrial Software within Cloud-Hosted offerings.
• Collaborate with team members to improve processes and documentation related to software technology testing and deployment.
• Actively contribute towards improvement of the technical support function from Industrial Software COE.
• Coach and develop other system engineer skills.
• Report progress and issues to designated supervisors on a regular basis.
• Will be required to work in rotating shifts.

Requirements:

• Bachelors in Engineering.
• A strong understanding of the products, services, or software that the company provides support for.
• Proficiency in relevant technical skills, such as troubleshooting hardware or software issues.
• Familiarity with common operating systems (e.g., Windows, Linux) and software applications.
• Critical thinking skills to identify the root causes of problems and provide effective solutions.
• Excellent verbal and written communication skills are essential for effectively assisting customers and documenting support interactions.