Investigation Specialist Job in Bangalore at Amazon

Amazon is hiring for the role of Investigation Specialist!

Responsibilities of the Candidate:

• Researches and evaluates facts surrounding seller transactions
• Takes appropriate action on investigated transactions based on established standard operation procedures and tools
• Documents their actions by providing detailed annotations
• Communicate with external customers via phone or email during the investigation process
• Communicate with internal customers and peers in person, via email, annotations, and phone during and following the investigation process
• Understand the issue and make the best use of the available resources to resolve it
• Systematically escalate problems or variance in the information to the relevant owners/ teams according to processes and standard
• Communicate with internal and external stakeholders
• Understand performance metrics to create an analysis for driving business goals
• Meet predetermined and assigned productivity targets and quality standards

Requirements:

• 1+ years of customer service experience
• Speak, write, and read fluently in English
• Experience with Microsoft Office products and applications- Work a flexible schedule/shift/work area, including weekends, nights, and/or holidays
• Experience in payments or e-commerce
• Basic Qualifications
• Education Qualification: Graduate in any discipline
• Work Experience: 0 to 4 years
• Communication Skills- Excellent communication skills (written and spoken) English language
• Ability to handle and interpret large sets of data
• Demonstrated ability to work in a team in a very dynamic environment
• Preferred Qualifications
• Demonstrated problem-solving and analytical skills
• Proven ability to work productively and efficiently in an independent setting
• Proven ability to clearly communicate with managers and associates at all levels
• Global perspective and solid understanding of business objectives
• Excellent attention to detail and work with the highest level of accuracy