Inside Sales Associate Job in Bangalore at Happylocate

Key Responsibilities:

Customer Interaction

• Respond to customer inquiries via Phone, Email and Chat 
• Handle customer complaints, escalations professionally and promptly - 

Problem Resolution

• Investigate and resolve customer issues efficiently 
• Follow the TAT for escalation resolution 

Feedback Collection

• Constant feedback from the customers at every stage of the process - Ensuring improvement in NPS 

Process Adherence

• Documentation and records of every conversation to be maintained - Following the company and business processes without deviations - Service Excellence 
• Ensuring customer satisfaction by maintaining service standards Cross-functional coordination 
• Areas of improvement for other team members to enhance the experience of a customer 

Qualifications needed:

• 1 to 3 years of experience in Customer support or similar role, preferably from a Packing & Moving Industry 
• Excellent verbal and written communication skills 
• Ability to multitask and manage time effectively 
• Proficiency in Excel and Powerpoint

Whether it's house shifting, pet relocation, office moves, or house search assistance – we've got it covered! Our advanced technology and customized solutions ensure efficient management from planning to post-move support.