Infrastructure Engineer - Voice & Telephony Job at Convera

Convera is hiring for the role of Infrastructure Engineer - Voice & Telephony!

Responsibilities of the Candidate:

• Implement and optimize Amazon Connect cloud-based contact center solutions, including call and queue flows, agent experience, call recording, metrics analysis, Contact Lens, and CTR data insights.
• Act as a consultative technology expert, guiding the planning, design, implementation, and maintenance of Amazon Connect architecture.
• Develop seamless interconnectivity between Amazon Connect services and related applications.
• Build and integrate applications using AWS services, such as CloudWatch, Kinesis, S3, Lex, and Polly.
• Design robust software solutions, algorithms, and cloud architectures tailored to product requirements.
• Participate in all phases of the software development lifecycle, from requirement analysis and technical design to prototyping, coding, testing, deployment, and support.
• Collaborate with Scrum Masters, QA teams, and developers to ensure agile delivery of projects.
• Troubleshoot and resolve performance issues and software bugs efficiently.

Requirements:

• Expertise in AWS Connect, Amazon Lex, Lambda Integration, S3, DynamoDB, CloudWatch, CloudFormation, IAM, CloudFront, JavaScript, Node.js, and Python (Amazon Connect / Amazon Lex experience is mandatory).
• Strong background in technical architecture, design, and implementation of Amazon Connect.
• Hands-on experience with telephony systems, VoIP technologies, and UCaaS solutions like Zoom Phone.
• Familiarity with contact center technologies, IVR solutions, and automation strategies.
• Proficiency in modern DevOps tools and techniques, including GitHub, CI/CD pipelines.
• Knowledge of object-oriented programming languages (Java, C#, C++, Python, Ruby).
• Experience working with SQL databases and fundamental database concepts.
• Understanding of AI/ML cloud services such as Amazon SageMaker, Bedrock, and Amazon Queue.
• Bachelor’s degree in Computer Science or a related field.
• Strong analytical, problem-solving, and communication skills.
• Ability to collaborate effectively with globally distributed teams
• Experience working in an Agile DevOps environment.
• Knowledge of automated provisioning & maintenance in cloud environments.
• Innovative, self-motivated, and results-driven approach.
• Ability to thrive under pressure and meet tight deadlines.