Information Technology Services Analyst Job in Hyderabad at Deloitte

Deloitte is hiring for the role of Information Technology Services Analyst! 

Responsibilities of the Candidate:

• Work independently or collaboratively with internal teams to resolve concerns, issues, and questions around our digital collaboration tools in a professional and timely manner.
• Support the administration of licensing of applications such as our whiteboarding apps.
• Support the Firm’s intranet by engaging the Content Editor group, execute monthly reporting and facilitate annual audits.
• Test and promote new front end M365 functionality and app features.
• Work with technical experts and business stakeholders.
• Monthly reporting to provide insights on team activities to DCR leadership.

Requirements:

• Technical / Specialist / Industry qualifications & work experience required in this role (essential & desired)
• 1-2 years of experience in technology
• Bachelors in business or technology
• Good understanding of collaboration and productivity apps (e.g., Microsoft Teams, SharePoint Online)
• Passionate about managing and responding to end user queries and ensuring outstanding feedback through excellent service delivery.
• Builds cross-product knowledge that aligns with our integrated product strategy. Staying abreast of the features coming on the product roadmaps for each of our productivity and collaboration apps.
• Demonstrates initiative by seeking to understand how personal scope contributes to broader business objectives.
• Attention to detail and proactive.
• Customer Service – You have confidence consulting with users from all different levels across different business areas.
• Communication – You have a proven track record of excellent written skills as well as excellent active listening skills.
• Can Do Attitude – You have initiative to see things to resolution and a desire to make an impact for our end users.
• Digital Mindset – You display a natural curiosity to understand and embrace collaboration apps and appreciate the acceleration of technology change.
• Learning – You have a positive and passionate learning mindset to ensure you stay abreast of new and emerging technologies in the digital collaboration space.