Information Developer Associate (Technical Writer) Job in Pune at BMC Software India

BMC Software India is hiring for the role of Information Developer Associate (Technical Writer)!

Responsibilities of the Candidate:

• Contribute to the development of high-quality technical documentation by collaborating with information developers and cross-functional colleagues to design, scope, develop, edit, and publish technical content as directed by documentation project leaders.
• Take ownership of the documentation for a product or product area under the direction of IDD management and lead information developers.
• Write and edit product notices, such as release announcements.
• Collaborate with Engineering and QA to refine application programming interface (API) documentation.
• Peer edit documentation to ensure accuracy and clarity.
• Create and adhere to documentation plans and project plans.
• Ensure that content is technically accurate, appropriate for the intended audience, and consistent with BMC product documentation standards through collaboration with reviewers and editors.
• Deliver documentation on time and with the highest quality possible.
• Produce documentation in appropriate delivery formats, such as wiki topics and PDFs.
• Review and contribute to feature and use case design documents.
• Become a subject matter expert for the product being documented.
• Participate in meetings to learn about products and features, conduct interviews with subject matter experts, and gain an understanding of assigned products and cross-product integrations through guided training and individual study.
• Install and work with prototype applications to better understand product functionalities.
• Gain awareness of customer issues and documentation usage from a customer perspective through field reports and IDD customer feedback calls.
• Assist other information developers as required to meet deadlines.
• Make recommendations to improve technical information based on the needs of the target audience, including improvements to the content model, style, and structural elements of BMC documentation.
• Initiate and recommend creative ways to improve technical information deliverables and processes, using innovative problem-solving approaches.
• Report accurate and timely status for all assignments and escalate issues to management as necessary.

Requirements:

• Minimum 1+ years experience developing technical documentation
• Hands-on experience or familiarity with accepted industry-specific authoring tools, such as Confluence wiki, FrameMaker, RoboHelp, Javadoc Help, HTML, XML, Adobe Acrobat, SnagIt, Paint Shop Pro, and so on
• Basic technical writing skills
• A basic understanding of the documentation development process, the software development process, and product lifecycles
• A basic understanding of the relationships between cross-functional teams
• A willingness and ability to work effectively with and within the processes and systems established by those teams