Incident Specialist Job in Hyderabad at Trimble Solutions

Trimble Solutions is hiring for the role of Incident Specialist!

Responsibilities of the Candidate:

• Assist in resolving platform incidents by analyzing technical systems
• Monitor and respond to platform performance issues
• Help maintain and update system documentation
• Serve as a point of contact for customers during incident management process
• Support the enhancement of internal support processes for better efficiency
• Identify and suggest improvements to enhance service quality and customer satisfaction
• Collaborate with team members on customer experience improvement projects

Requirements:

• 1+ years of experience providing customer technical support
• Basic understanding of configuring web-based applications (HTTP/SOAP/REST/FTP)
• Foundational technical skills (SQL, XML, XSL, JSON, CSV)
• Basic programming skills (Java, JavaScript)
• Excellent English language skills (C1 level on the CEFR Scale)
• Fluency in the native language of the country of employment
• Strong self-motivation and commitment to continuous learning
• Excellent communication skills with both internal and external customers
• Problem-solving and analytical approach with the ability to interpret technical solutions