Inbound Technical Sales Executive Job in Delhi at DIYguru

DIYguru is hiring for the role of Inbound Technical Sales Executive!

Responsibilities of the Candidate:

• Receive and respond to inbound calls from prospective students and clients interested in DIYguru’s courses and services. Provide detailed information and guidance to help them understand our offerings.
• Use effective sales techniques to convert inquiries into enrollments. Understand customer needs, match them with suitable courses, and persuade them to enroll.
• Stay updated on DIYguru’s full range of courses and services, including details about course content, certifications, pricing, and benefits. Clearly communicate these details to potential customers.
• Establish and maintain positive relationships with potential customers by providing excellent customer service, addressing their questions, and ensuring a smooth enrollment process.
• Conduct follow-up calls to potential customers who have expressed interest in DIYguru’s courses. Provide additional information and address any concerns to encourage enrollment.
• Keep detailed records of all interactions with potential customers in the CRM system, including call notes, follow-up actions, and sales conversions. Ensure data accuracy and maintain customer confidentiality.
• Meet or exceed monthly sales targets and performance metrics as set by the sales manager. Continuously strive to improve sales skills and product knowledge to increase conversion rates.
• Work closely with the sales and marketing teams to align on strategies, share feedback, and optimize the customer acquisition process. Provide insights on customer needs and preferences to help refine marketing efforts.
• Keep up-to-date with trends and developments in the electric mobility and e-learning sectors. Use this knowledge to enhance conversations with potential customers and tailor sales pitches accordingly.

Requirements:

• A bachelor’s degree in Business, Marketing, Communications, or a related field.
• A minimum of 1-3 years of experience in sales, customer service, or telecalling, preferably within the education, technology, or e-learning sectors.
• Strong communication and interpersonal skills, with the ability to engage customers and build rapport over the phone.
• Proven track record of meeting or exceeding sales targets.
• Excellent customer service skills and a positive, persuasive attitude.
• Good understanding of technical education and e-learning platforms is preferred.
• Strong organizational and time management skills, with the ability to manage multiple tasks simultaneously.
• Proficiency in using CRM software and Microsoft Office Suite.
• Ability to work independently and as part of a team in a fast-paced environment.
• Self-motivated, proactive, and results-oriented.
• Fluent in English; proficiency in additional languages is a plus.