IN-Genius Job in Mumbai at Apple Inc.

Apple is hiring for the role of IN-Genius!

Responsibilities of the Candidate:

• Provide insightful advice and hands-on technical support to customers, diagnosing product issues quickly and accurately.
• Explain technical issues with patience and compassion, ensuring customers understand the situation and possible solutions.
• Determine whether repairs or replacements are needed and offer swift, effective solutions to get users back on track.
• Manage multiple customers efficiently, staying mindful of time demands while maintaining quality service.
• Fulfill Apple’s service commitment with professionalism, speed, and expertise.
• Build trust with customers and co-workers through mentorship, knowledge sharing, and training.
• Identify service improvements and provide feedback to help keep Apple’s customer service relevant and up to date.

Requirements:

• Strong people skills and a knack for problem solving.
• Ability to maintain composure and customer focus while troubleshooting and solving technical issues.
• Ability to adhere to a schedule of customer appointments.
• Contribute to an inclusive environment through respecting each others’ differences and having the curiosity to learn.
• Demonstrate Apple’s values of inclusion and diversity in daily activities.
• An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices.
• Excellent prioritisation skills and an ability to make decisions quickly.
• Excellent verbal and written communications skills.
• Success in team environments, demonstrating shared responsibility and accountability with other team members.
• You’re fluent in the local language
• Flexibility with your schedule. Your work hours will be based on business needs.