IN-Genius Job at Apple Inc.

Apple is hiring for the role of IN-Genius!

Responsibilities of the Candidate:

• Provide insightful advice and friendly, hands-on technical support to Apple customers in need.
• Diagnose product issues on the spot, explaining situations with patience and compassion.
• Determine whether repairs can be done or a replacement is needed, you offer solutions to quickly get users up and running again.
• Stay conscious of their time demands as well as your own.
• Fulfill Apple’s service commitment with style, speed, and skill.
• Earn the trust of customers and co-workers alike as you offer mentorship, knowledge, and even tips and training.
• Identify problems and provide feedback to ensure our customer service stays relevant and current.

Requirements:

• An aptitude for acquiring skills in technical repairs and an eagerness to learn about all Apple products and devices.
• Excellent prioritization skills and an ability to make decisions quickly.
• Excellent verbal and written communication skills.
• Success in team environments, demonstrating shared responsibility and accountability with other team members.
• You’re fluent in the local language
• Flexibility with your schedule. Your work hours will be based on business needs.