In-App Technical Content Specialist Job in Pune at Pitney Bowes

Pitney Bowes is hiring for the role of In-App Technical Content Specialist!

Responsibilities of the Candidate:

• Create and manage client-facing in-app technical guide content via the Pendo application with timely delivery and accurate segmentation.
• Partner closely with the SendTech Product Management team to proactively identify in-app content needs using data and analytics.
• Optimize UI/UX of in-app content via A/B testing and identify ways to improve guide engagement and overall client experience.
• Project manage the in-take and governance process for guide requests initiated by the SendTech Product Management and Product Marketing teams.  
• Provide custom reporting on product metrics and user behavior through Pendo and user behaviors to product managers within the SendTech Digital and Shipping team.
• Provide insights to improve user experience or product performance.
• Support effective Pendo in-app content QA and testing.
• Troubleshoot with Pendo Support and Account team to solve any issues.
• Act as a subject matter expert for Pendo capabilities.
• Assist in training other team members and stakeholders on how to create and manage content. effectively and how to consume analytics effectively via Pendo.
• Identify and recommend process improvements to internal stakeholders.

Requirements:

• Familiarity and experience in user experience and user behavior research.
• Strong competencies in data analytics.
• Excellent time and project management skills.
• Excellent communication and writing skills.
• Detail-oriented and capable of synthesizing data into insights.
• Analytical mindset, detail-oriented.
• Willing to work independently with teams across time zones.
• 1+ years of Pendo and SaaS experience is a plus.