IMT Service Activation - Functional Business Analyst Job in Bangalore at EY (Ernst & Young)

EY (Ernst & Young) is hiring for the role of IMT Service Activation - Functional Business Analyst!

Responsibilities of the Candidate:

• Support on backlog creation for every release.
• Collaborate with business SMEs and product managers to determine operational objectives and gather functional requirements including information/data sources, evaluating output requirements and formats.
• Analyse and evaluate existing processes, systems, and workflows to identify areas for improvement write specifications, and work with SMRs in translating business needs as Business Requirement Documents, construct workflow charts, wireframes and diagrams to be consumed by The technology team for solution realization.
• Develop business cases and client specification documents for proposed solutions.
• Work with the development team to design and document business processes, workflows, and system requirements.
• Review user stories to ensure the proposed design/solution meets the business requirement.
• Review the QA test cases and perform Functional and UAT testing.
• Create end-to-end test scripts, create test cases and test plans, training materials, support product testing, bug identification, and documentation, and conduct UAT training for internal and client teams.
• Acknowledge and analyze feedback received during UAT. Fix data/configuration issues. Triaging feedback with the development team and working with them for implementation/fixing bugs.
• Review change requests/new requirements and conduct GAP and Impact Analysis.
• Support in preparing learning content like user guides, and video tutorials.
• Conduct product demos for internal and external stakeholders including preparation of presentation materials for client pursuits/demos.
• Refresh industrialization materials as the product matures.
• Create runbooks for the end state.
• Support with client onboarding and configurations during transitions and new client onboarding.

Requirements:

• Minimum 1-3+ years of work experience for a Staff in a functional/techno-functional role supporting product development and/or client implementation. Preferred mobility Managed Services, Integrated mobility technology, mobility service provider, or vendors.
• Education: Any Bachelor's Degree.MBA and agile/scrum exposure are desirable
• Proven experience as a business analyst or similar role, preferably in a corporate environment or consulting firm.
• Strong working knowledge and understanding of technology tools such as Excel (Advanced), Word, and Visio. Preferable: IBM Blue Works, ADO, and MS Project
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make sound decisions.