Implementation & Support Engineer Job in Bengaluru at MakeMyTrip (MMT)

Make My Trip is hiring for the role of Implementation & Support Engineer!

Responsibilities of the Candidate:

• Work with key accounts team to understand organizations onboarding needs
• Propose solutions for organization's need to automate their travel flows
• Investigate & address issues related to organization workflows/automation  
• Perform User Acceptance Testing (UAT) for new features and bug fixes, ensuring their functionality and usability.
• Identify and report production issues to the technical team using Jira and collaborate with the tech or product manager to facilitate issue resolution.
• Maintain an organized system for tracking and documenting issues, utilizing a dashboard to identify recurring or ongoing problems for timely resolution.

Requirements:

• Bachelor's degree in a relevant field such as engineering, or a related discipline is preferred
• Proficiency in data analysis, interpretation, and reporting is valuable. The ability to gather and analyze data related to product performance
• A strong understanding of the product development lifecycle, including product ideation, requirements gathering, development processes, release management, and end-of-life considerations is important.