Implementation Specialist Job in Gurgaon at Taboola

Taboola is hiring for the role of Implementation Specialist!

Responsibilities of the Candidate:

• Deliver high-quality implementations for the given region while understanding the customer’s requirements and meeting the SLA’s.                                                                                               
• Meeting individual KPI targets – CSAT, TTD & case closure target and maintaining Quality score as per defined target.
• Investigate Fraud Cases and aim for faster resolution and detection.
• Run basic bulk through SQL queries. 
• Timely and proactive response to incoming customer support inquiries via email and the support ticketing system.
• Seamless coordination within the team & with external stakeholders (AMs/Sales, etc.).
• Troubleshoot technical issues and escalate issues internally as needed.

Requirements:

• 1+ years of professional experience in an enterprise software environment
• 1+ years of hands-on experience with HTML, CSS, JavaScript, ReactJS, and Python
• Experience with databases such as MySQL or Oracle
• Strong ability to understand and implement web-based integrations
• Ability to work closely with stakeholders and follow technical SLAs
• Good communication skills, verbal and written and extensive experience working with clients and partners.
• Strong problem-solving skills and the ability to think critically.
• Experience of working in a rapid global business growth environment will be a huge plus