Implementation Engineer Job at Catchpoint

Catchpoint is hiring for the role of Implementation Engineer!

Responsibilities of the Candidate:

• Implement use cases for new and existing customers 
• Train new and existing users 
• Analyze account usage and build performance reports 
• Works on ad hoc tasks which helps our customer realize the value of the tool 
• Specialize in proactive intelligence and insights, offering unmatched expertise. 
• Be a true partner our customers rely on. 
• Working with customers to set up their monitoring use case.  
• Prioritize, multitask, and thrive under pressure. Complete tasks on time for successful onboarding and account renewals 

Requirements:

• Fresher - 2 years of experience in a customer facing/technical consulting role. 
• Understanding of web and internet technologies  
• Basic Knowledge of TCP/IP protocols (IPv4/v6, ICMP, TCP, UDP, HTTP’s, DNS, BGP etc.) 
• Knowledge of the web-performance industry is a plus 
• Good analytical and triaging / data triangulation abilities 
• Self-motivated, detail-oriented, organized, and the ability to work independently 
• Exceptional verbal and written communication skills including experience presenting in front of a large audience 
• Bachelor’s degree in Engineering/BCA/MCA/BSC/MSC