Implementation Analyst I Job in Bangalore at Zeta Tech

Zeta is hiring for the role of Implemenation Analyst!

Responsibilities of the Candidates:

• Configure and maintain our products for customers as per the requirements received from the Customer Success/Products/QA/Engineering team.
• Provide technical support to customers via phone, email, and other communication channels.
• Troubleshoot and resolve technical issues working with the engineering team or on individual basis.
• Work closely with internal teams to investigate and resolve complex technical issues
• Identify and escalate product defects and enhancement requests to the appropriate teams
• Create and maintain technical documentation, including knowledge base articles and user guides
• Participate in on-call rotations to provide 24/7 support to customers

Requirements:

• Bachelor’s degree in Computer Science, Electronics Engineering, or a related field.
• 1-2 years of experience in technical support or software implementation, preferably in a customer-facing role.
• Strong problem-solving and analytical skills.
• Experience with Linux operating systems and command line interface.
• Excellent written and verbal communication skills.
• Ability to work independently and as part of a team in a fast-paced environment.
• Willingness to work flexible hours, including weekends and holidays, as needed.
• Knowledge of scripting languages such as Python, JavaScript, Bash, or Perl is a plus.
• Knowledge on SQL, and Postman is a must.