Implementation & Account Handling Job in Bangalore at Kredily

Kredily is hiring for the role of Implementation & Account Handling!

Responsibilities of the candidate:

• Post acquiring Kredily product expertise, you will act as a Specialist Product Implementation (HR & Payroll) to enable clients to leverage Kredily for their daily business needs.
• Acquire and maintain a comprehensive understanding of Kredily in terms of usage, configuration, implementation, and customer support.
• Proactively build strong customer relationships to understand client requirements and Solutionize either through configurations or workarounds to address client-specific requirements.
• Implementing the application in a time-bound and professional manner.
• Address customer requirements, port client data, and provide user training and support, thus enabling the customer to utilize the application for their day-to-day use and derive maximum value from the application.
• Actively contribute to continuous improvement in the areas of the Implementation process, Product Enhancement, and world-class customer experience.

Requirements:

• Preferred functional knowledge.
• Excellent verbal and written English and Hindi communication skills.
• Proficiency in any other languages will be an added advantage.
• Proficiency in MS Excel Office Suite.
• Strong eagerness towards learning.
• Microsoft Excel.
• MS Access and SQL (Optional).
• Customer support tools, such as Zendesk, Freshdesk, etc, will be a value add.
• Must be a graduate in any discipline.
• At least 6 months of corporate exposure in any domain with customer interaction.
• Knowledge of Indian Payroll statutory compliances will be a big advantage.
• Experience in client engagement and query resolution through effective telephone and email communication.