IB Reference Data - Application support SME Job in Pune at Barclays

Barclays is hiring for the role of IB Reference Data - Application support SME!

Responsibilities of the Candidate:

• To effectively monitor and maintain the bank’s critical technology infrastructure and resolve more complex technical issues, whilst minimising disruption to operations. 
• Provision of technical support for the service management function to resolve more complex issues for a specific client of group of clients. Develop the support model and service offering to improve the service to customers and stakeholders.
• Execution of preventative maintenance tasks on hardware and software and utilisation of monitoring tools/metrics to identify, prevent and address potential issues and ensure optimal performance.
• Maintenance of a knowledge base containing detailed documentation of resolved cases for future reference, self-service opportunities and knowledge sharing.
• Analysis of system logs, error messages and user reports to identify the root causes of hardware, software and network issues, and providing a resolution to these issues by fixing or replacing faulty hardware components, reinstalling software, or applying configuration changes.
• Automation, monitoring enhancements, capacity management, resiliency, business continuity management, front office specific support and stakeholder management.
• Identification and remediation or raising, through appropriate process, of potential service impacting risks and issues.
• Proactively assess support activities implementing automations where appropriate to maintain stability and drive efficiency. Actively tune monitoring tools, thresholds, and alerting to ensure issues are known when they occur.

Requirements:

• Degree in information system or computer science or any equivalent 
• Knowledge of software programs in any of the technologies like Java, C++, C#, SQL, Python. 
• Proven experience in working with structured and/or unstructured databases like Oracle, Mongo DB, MSSQL. 
• Proven experience in scripting technologies like Shell, Perl/Python, Java Script, PHP, etc. 
• Proven experience in working with Linux/Unix or Windows operating systems 
• Knowledge of scheduling tools like Autosys. 
• Certified or excellent knowledge of ITIL practices.  
• Knowledge of Lean Control process, and various stages of Agile Change life cycle 
• Working knowledge of Reconicliation process and related products (IntelliMatch). 
• Some other highly valued skills include:
• Knowledge of or working experience in cloud technologies. 
• Familiar with big data platforms like Hadoop, ETL tools like Informatica etc. 
• Knowledge of Back office process and systems in a Investment Bank 
• Working knowledge of Project management tools 
• Communication Skills - role demands to interact with various key stake holders and senior management for escalations, candidate should strong in verbal and written communication