I O Engineering Analyst Job in Hyderabad at UnitedHealth Group

UnitedHealth Group is hiring for the role of I O Engineering Analyst!

Responsibilities of the Candidate:

• Completing the identity and access functions, ensuring prompt, efficient, and accurate resolution of identity and access matters
• Work closely with other team members to identify and suggest resolutions and improvements to onboarding, employee lifecycle, and offboarding process
• Centralization of user access maintenance
• Provisioning and deprovisioning of user and service account access to all GoHealth’s systems
• Monitor and respond quickly and effectively to requests received through the IT helpdesk relating to new hires, onboarding or offboarding issues
• Involvement in projects as needed as determined by the scope and related to the job function
• Monitor Service Desk for tickets assigned to your queue and process first-in first-out based on priority
• Screen ticket queue for onboarding and offboarding tickets while adhering to offboarding requirements and breach agreement
• Resetting multifactor for mobile access
• Document internal procedures
• Remote support via phone or remote using remote support software for onboarding day one as well as any onboarding issues.
• Be responsive and able to prioritize tasks efficiently
• Train end new hires on proper login processes
• Screening users for identification purposes and providing documentation in ticket
• Assist with unlocking accounts in different systems when necessary
• Performing password resets when necessary
• Report issues to the Helpdesk, Automation/Engineering Team
• Assign users to proper distribution groups when needed
• Instruct end-users in the appropriate use of equipment, software, and/or reference materials
• Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment).
• The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so

Requirements:

• Bachelor’s degree or higher level of education or equivalent experience
• Customer Service experience
• Onboarding and Offboarding users' accounts knowledge or experience
• Understanding of Information Technology and IT Security
• Proven solid organizational skills
• Proven skills in written and oral communication
• Demonstrated ability to work in high-pressure environment
• Proven ability to work successfully with limited supervision
• 1+ years of technical support or help desk experience
• Experience with user administration and setup within Microsoft Office 365
• Proven comfortable communicating in person and via phone/email/chat with peers, management, contractors, and vendors