Human Resources Team Lead Job in Mumbai at RWS Group

RWS is hiring for the role of Human Resources Team Lead!

Responsibilities of the Candidate:

• Ensure that the HR administration team executes and administers end-to-end People Services by global processes, and agreed upon local variations, for a country or region, ensuring data accuracy, professionalism, and timelines. 
• Manage the HR administration team, including daily stand-ups, coaching, training, and developing team members to ensure the highest level of service delivery and customer satisfaction.
• Personally responsible for assigned data administration work, requiring timely data input, maintenance, and accuracy within the HR systems.
• Serve as first point of escalation for the HR administration team during work request escalations, and any HR System challenges that arise.
• Maintain HR policies and procedures in compliance with legal and regulatory requirements.
• Ensure accurate and timely processing of HR transactions, such as employee data changes, new hires, terminations, and other forms of HR administration.
• Collaborate with other HR teams to ensure seamless delivery of HR services.
• Continuously evaluate and improve HR processes and procedures to ensure efficiency and effectiveness.
• Work with regional HR leadership to develop and deliver HR metrics and reporting to measure and monitor the effectiveness of administrative services.
• Identify opportunities and problem areas in service delivery processes, troubleshoot issues and recommend solutions.

Requirements:

• Understanding of HR issues, process and procedure together with knowledge of statutory requirements.
• Experienced knowledge of transactional HR processes and HR Administration.
• Understanding of Data Protection legislation, its implications, and the need to comply
• Experience in a customer focused environment, ideally working to SLA's.
• Experience managing a team and able to demonstrate achievement of performance and efficiency benefits through coaching and people development.
• Demonstrates high caliber time-management and organizational skills.
• Strong email and in-person communication skills.
• Able to work proactively, both collaboratively and independently.
• Attention to detail.
• Ability to balance demands and priorities.
• Experience of problem solving.
• Ability to proactively identify opportunities to improve the service
• Able to handle sensitive and confidential information carefully, with discretion.
• Takes ownership of assigned tasks and sees them through to completion.
• Proficient using Microsoft Office.
• HRIS and Talent Acquisition systems experience.
• Strongly preferred: Experience using Microsoft Dynamics 365 HR solution, iCIMs recruiting software.
• A college degree is required.