Human Resources Associate Job in Coimbatore at Avantor

Avantor is hiring for the role of Human Resources Associate!

Responsibilities of the Candidate:

• Act as the first point of contact for employees seeking help with HR-related issues such as benefits, payroll, time-off requests, and general HR policies. 
• Create, update, and close tickets in the ServiceNow platform, ensuring timely and accurate resolution of employee requests. 
• Reference the HR knowledge base to provide accurate and up-to-date information to employees. 
• Investigate and resolve basic HR-related issues, escalating more complex cases to Tier 2 HR support or other specialized HR teams. 
• Ensure that all employee interactions are handled with a high level of confidentiality and comply with company privacy policies. 
• Accurately document and update all employee interactions within the
• ServiceNow platform to maintain clear records for reporting and follow-up purposes.

Requirements:

• Education: High school diploma or equivalent (required). 
  
• Experience: 1-2 years of experience in HR support, customer service, or a related field (preferred). 
  
• Familiarity with HR ServiceNow and Workday (preferred).  
• Experience in handling customer or employee inquiries, preferably in an HR or shared services environment  
  
• Ability to work independently and as part of a team in a fast-paced environment 
  
• Basic understanding of HR practices, including benefits, payroll, and employee relations  
  
• Ability to troubleshoot and resolve basic HR-related issues independently 
  
• Ability to work well in a collaborative team environment 
  
• Strong attention to detail, particularly when documenting requests and providing information 
  
• High proficiency in English language both written and spoken 
  
• Proficiency in other regional language desirable.