HR Support Line Specialist Job in Noida at Pitney Bowes

Pitney Bowes is hiring for the role of HR Support Line Specialist!

Responsibilities of the Candidate: 

• Answer all inquiries from internal or former employees via phone, chat, or email.
• Provide 1st call resolution for all inquiries.
• Document appropriate information for each inquiry into a case management (ticketing) system and ensure the ticket is accurately disposed of.
• Work with various internal departments when applicable to resolve inquiries (i.e. Payroll, Absence Management, Time Management, etc.).
• Perform administrative tasks in various internal systems (i.e. Workday, Kronos, LeavePro) to complete processes related to retirement, termination, payroll, disability leave, etc.
• Aid in the upkeep of the internal knowledge base and process documentation. 

Requirements: 

• Must be able to work 10:30 am - 6:30 pm EST (includes 1 break and 1 lunch)
• Must be able to work independently in an agile/virtual environment
• Must proficiently speak, annunciate, read, listen, comprehend, and write English
• Must be able to utilize resources available to them to effectively resolve inquiries
• Must have excellent customer service skills with the ability to diffuse difficult situations
• 2 or more years of experience working in a United States call centre with:
  • All English-speaking callers
  • With up to 98% of the time being dedicated to taking phone calls
• Proven ability to use call centre technology
• Proven ability to use a centralized Knowledge Base
• Proven ability to use a case management/ticketing system
• 2 or more years of experience working in or answering questions related to United States Payroll
• 2 or more years of experience working in or answering questions related to United States Absence Management or Leave Management.  Specifically performing intakes for leaves such as short-term or long-term disability, personal leave of absence, and FMLA