HR Shared Services Specialist Job in Pune at NielsenIQ

NielsenIQ is hiring for the role of HR Shared Services Specialist!

Responsibilities of the Candidate:

• Handles all incoming queries into the HR SSC and utilizes internal tools to assist customers with inquiries or issues.
• Creates cases for all incoming inquiries to the HR SSC and strives to assist the customer with a first contact resolution.
• Follows case management guidelines around customer notification, resolution and documentation.
• Escalates time sensitive and/or high impact inquiries to a Senior Specialist, supervisor or manager.
• Responds, resolves and/or distributes customer inquiries to the appropriate team or team member for resolution.
• Responsible for responding and resolving general HR, payroll, benefit and leave inquiries.
• Follows up on outstanding issues to ensure resolution, keeps customers informed on the status of research and closes support case when complete (if applicable).
• Provides online navigation assistance for customers and utilizes the screen sharing to effectively identify and resolve the problem.
• Responsible for securing, safeguarding and keeping confidential employee information as an HR professional and all other company data privacy requirements.
• Position supports multiple time zones. Must adhere to scheduled on queue time during shift and remain flexible to support unanticipated events that drive volume. Flexibility is required to support peak volume events throughout the year.

Requirements:

• Bachelor’s degree in HR, Business Administration, or related field is preferred.
• 1-3 years of experience in HR Shared Services, customer service, or a similar support role within a global organization.
• Customer Service Skills: Exceptional customer service skills, with the ability to effectively resolve user and customer inquiries and complaints.
• Problem-Solving: Strong problem-solving skills, with a knack for identifying and resolving issues efficiently and effectively.
• Communication: Excellent verbal and written communication skills, capable of conveying information clearly and concisely to stakeholders at all levels.
• Organizational Skills: High level of organizational skills, with the ability to manage multiple inquiries and tasks simultaneously while maintaining attention to detail.
• Technical Proficiency: Proficiency in using Workday and other HR systems, with a strong aptitude for learning new technologies.
• Teamwork: Ability to work collaboratively in a team environment, contributing to a positive work atmosphere.