HR Service Delivery Associate Job in Hyderabad at Epiq Systems

Epiq Systems is hiring for the role of HR Service Delivery Associate!

Responsibilities of the Candidate:

• Working on case management resolving Tier 1 and Tier 2 HR queries from employees and stakeholders
• Maintain HR system (Workday & SAP) with accurate and updated information
• Learning and executing HR processes across the Hire to Retire domains within the Team
• Communicate and distribute processes and other relevant documentation to employees needed to resolve the query/ issue
• Adhere to agreed KRAs and customer service standards

Requirements:

• Master’s in business administration,
• Post graduate diploma in Business Management,
• Completion of internship - preferably in Human Resources
• Understanding of Human Resources flow - Hire to Retire
• Understanding/Knowledge of the HR Subject
• Understanding/Knowledge of a HR tool - HRIS (SAP, Success factors, Workday, any inhouse tool, etc.) 
• Good communication skills - Articulation and comprehension
• Understanding of the language as it will demand to interact with global employees
• Basic understanding or knowledge of MS Office Suite skills (Word, Excel, PowerPoint, Outlook)
• attention to detail and ability to work towards deadlines
• Communication - Practioner Level - Ability to understand the concept, articulate and comprehend.
• Confidentiality and Adaptability - Beginner level - Able to understand the data, criticality and complexity around it.
• Database Management - Fundamental Awareness - Able to understand the need of data, knowledge of maintaining it at the right place and execute as required
• Coordination - Beginner level - Understanding the basic concept of connecting with multiple resources/activities together and executing the same.
• General Administration- Beginner Level- Perform basic office support functions such as operating HR process timekeeping, records management, tool management. Understanding and making decisions and executing them as per the guidelines.