HR Service Delivery Associate Internship in Bangalore at Accenture

Accenture is hiring for the role of HR Service Delivery New Associate!

Responsibilities of the Candidate:

• Read, understand, and analyze client processes as per the business rules.
• Execute the process accurately and timely as a hands-on processor.
• Escalate issues and seek advice when faced with complex issues/problems.
• Always demonstrate the highest level of customer service.
• Execute process steps as described in the Work instructions. Any anomalies in Work Instructions do highlight them to the SME/Leads
• Ensure and maintain the security and confidentiality of client data.
• Update client applications accurately and timely by the appropriate User Guides.
• Understand and adhere to Accenture’s processes and working methods
• Understand relevant HR and Safety legislation as appropriate manage cases and inform clients
• Must have a clear understanding of the existing performance metrics in the process, how they are measured, and improvise the measurement system to make it more effective and transparent
• Recommend Process Improvements that can reduce time, improve accuracy or enhance controls

Requirements:

• Adaptable and flexible
• Ability to perform under pressure
• Detail orientation
• Problem-solving skills
• Ability to establish a strong client relationship
• Knowledge of HR Processes is a plus
• Bachelor’s degree (Any discipline)
• BPO experience would be a plus
• Knowledge of MS Office and Excel skills would be a plus
• Strong customer orientation
• Resilient and able to work under pressure
• Attention to detail

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate.