HR Service Center Representative Job in New Delhi at Milliman India Pvt. Ltd.

Milliman is hiring for the role of HR Service Center Representative!

Responsibilities of the Candidate:

• Responds to inquiries including, but not limited to, HR policy and procedure, health and wellness benefits, and verification of employment.
• Responsible for adhering to data privacy retention requirements.
• Performs audits in support of HR functions and follows SOPs for resolution of issues.
• Processes all HR invoices assigned with approval of appropriate team.
• Provides guidance to assist employees, managers and HR with the self-service features of our HCM system and ensures that the inquiry is resolved.
• Partners with Payroll on employee profit center changes.
• Assists with job code creations and approval of offer letters for compensation team.
• Processes Sharepoint updates and changes for Human Resources team.
• Partners with practices to upload employee documents in the HCM UKG.
• Assists the Learning & Development team by loading monthly Security Awareness courses,  and processing the corresponding enrollments.
• Assists the compliance team on items relating to background checks. Assists with follow-up activities as needed on requests that are unresolved at the time of initial contact.
• Conducts the necessary communications with functional specialists as appropriate, to resolve issues and communicate the results/findings with the customer.
• Ensures that emails and chats are responded to in a professional and timely manner.
• Administers HR policies and procedures that cover multiple functional areas supporting a global audience.
• Collaborates with other HR Service Center team members to resolve unique and complicated employee issues and to implements process and procedural improvements.
• Completes other duties as assigned.

Requirements:

• Minimum of 1 year HR generalist experience and bachelor’s degree (required)
• Microsoft Office Suite
• HRIS (UKG preferred)
• Ability to work non-traditional hours to train and partner with US based teams.
• Highly motivated self-starter with the ability to work independently and prioritize workload.
• Strong communication skills, as well as effective listening skills with the ability to demonstrate patience, along with empathy to understand where employees are coming from.
• Experience working on a remote team ideally working in different time zones.
• Excellent written communication skills.
• Excellent interpersonal and collaboration skills to work with different levels of business leadership, business users and functional teams.
• Flexibility to handle changing work demands.