HR Ops Sr Coordinator Job in Hyderabad at PepsiCo

PepsiCo is hiring for the role of HR Ops Sr Coordinator!

Responsibilities of the Candidate:

• Run the AACT & DQ report & work to reduce the errors on a weekly basis by correcting the same.
• Run report on Data analytics is conducted to address the data issues. Work with the GHROPS team to solve those errors (DRM Tool).
• Run and manage payroll mismatch errors for the NA sectors.
• Conduct an audit on the Interface between EC & SAP & other downstream tools & ensure the same is fixed basis tickets from the Sectors (Interface Management).
• Approve the workflow as requested by the HR and sector.
• Deliver services at the defined SLAs/KPIs and drive operational efficiency and continuous improvement.
• Ensure consistent service delivery of agreed process and complete transaction tracking to capture SLAs.
• Review & upload data on EC  as per SLAs based on the requests from the GBS site and sectors.
• Manage the workflow approval process basis the request from the Sectors & GBS site.
• Identify and implement service delivery and process improvement opportunities in the assigned process.
• Ensure a consistent and high level of customer service and operational excellence that will ensure transactions are resolved efficiently and in full compliance with relevant legal, company, and process requirements.
• Partner with the team to execute plans to improve customer satisfaction with a focus on processes.
• Represent technical, functional, and customer perspectives when making decisions: Database requirements, integration of systems, internal clients, and the broader shared services organization.
• Manage escalation and take ownership of ultimate issue resolution.
• Ensure smooth on-boarding, training, process, and support documentation and aids for colleagues as needed.
• Ensure the knowledge management platform is updated.

Requirements:

• HR Shared Services process and SLA management experience: 4 years
• Service management and ticket management system experience
• Customer orientation
• Process management and continuous improvement with a focus on optimization and productivity
• Ability to work with different geographies and cultural experiences sensitivity
• 4 years in a large-scale global HR Operations/Shared Services environmentTechnical / Functional Skills & Knowledge of HR Tools and Interfaces
• Demonstrated track record of strong service delivery
• Team Management Scope and Scale
• Strong communication skills