HR Operations Specialist Job in Mumbai at YouGov

YouGov is hiring for the role of HR Operations Specialist!

Responsibilities of the Candidate:

• Process all employee lifecycle activities requested by line managers, employees, and HR Business Partners such as maternity/paternity leave, changes to role or department, etc, preparing the appropriate documents, and updating the HRI system (Sage People)
• Process termination cases, both voluntary and involuntary, creating the leaver documentation, updating the HRI system, and ensuring that all stakeholders such as IT, the leaver, and the line manager are aware of dates and their responsibilities
• Monthly Payroll administration, working hand in hand with Finance to ensure that key information such as joiners, leavers, and employee changes are processed by Payroll in an accurate and timely manner
• Global benefits administration including responding to employee questions
• Manage non-standard leave updates in the HRI system and respond to leave questions from employees
• Be the first point of contact for employees regarding HR topics such as policy questions and either responding or passing on the question to the appropriate person and keeping the employee informed
• Support the annual pay review process and off-cycle salary increases by use of mail merge and emailing letters to line managers and employees
• Monitor visa expiry cases and inform the HR BP promptly and track to ensure that the visa is extended or the employee is terminated
• Support HR BPs and other HR colleagues with ad hoc requests
• Audit key data to ensure the HRI system is 100% accurate
• Production of current and ex-employee reference letters
• Involvement in ad hoc projects
• Continuous improvement initiatives

Requirements:

• Degree in HR or similar qualification 
• IT literate (HRIS & MS Office)
• HR Operations experience
• HR Shared Services experience would be an advantage, ideally in a corporate environment
• Fluent spoken and written English language skills
• Exposure to other HR disciplines would be an advantage
• Excellent written and oral communication skills
• Ability to work autonomously but also as part of a team
• A friendly, helpful manner with good stakeholder management skills
• Able to remain calm under pressure
• Able to multi-task, prioritize, and meet deadlines
• Able to work accurately in a fast-paced environment
• Risk management awareness / good risk ‘radar’
• Be customer-focused and understand what a positive customer experience looks like