HR Operations Associate Job in Gurgaon at Expedia

Expedia is hiring for the role of HR Operations Associate!

Responsibilities of the Candidate:

• Provide excellent customer service by effectively evaluating employee/HR requests in ServiceNow and promptly responding to the issues in a high-quality fashion.
• Process employment status changes and/or updates.
• Support programs by preparing documents, creating presentations, validating data, and providing basic instructions to teams and clients.
• Generate reports and data requests for team and clients, as needed.
• Undertake project-based work in the area of employment, employee communications, employee events, benefits, and/or salary administration.
• Audit and verify the accuracy of data by running and analyzing reports.
• Build process flow & procedural documentation to improve overall operational performance.
• Identify areas to improve service quality and timeliness.

Requirements:

• 2 to 4 years experience in HR Generalist (preferably for the EMEA region).
• Good understanding of HR processes (e.g. onboarding, offboarding, benefits. enrollments/amendments including but not limited to health & life insurance/retirement plans/meal vouchers/ commute, etc.)
• Advance/intermediate level of proficiency in Excel along with strong working knowledge of MS Office, PowerPoint, and Word.
• A highly customer-orientated approach committed to achieving excellent levels of customer service.
• Adequate experience in supporting multiple data reports such as payroll inputs, monthly change summaries, meal voucher processing etc.
• Articulate and fluent communicator.
• Demonstrated initiative to build and improve processes with team members.
• Ability to interpret and understand HR data.
• Must be a proactive self-starter who can work well under pressure in an environment of continuous change.
• Must have excellent attention to detail and ability to prioritize multiple tasks.