HR Operations Associate Job in Gurgaon at Wipro Technologies

Wipro is hiring for the role of Associate!

Responsibilities of the Candidate:

• Fielding all incoming help requests from clients via telephone and/or emails in a courteous manner.
• Document all pertinent end user identification information, including name, department, contact information and nature of problem or issue.
• Identify and learn appropriate product details to facilitate better client interaction and troubleshooting.
• Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions.
• Follow standard processes and procedures to resolve all client queries. Resolve client queries as per the SLAs defined in the contract. Maintain logs and records of all customer queries as per the standard procedures and guidelines.

Requirements:

• Work Experience: 0-36 Months
• Relevant Experience: Any/Basic MS Excel, Back office/Data handling or Data Management
• Any Graduate - BA/B.Com/B.Sc (Non-Technical), MA, M.Com, part-time MBA, PGDM