- Helpdesk Senior Associate at Grade-5 position in Service Desk
- Must be a Graduate. B.Tech/B.E or any other technical degree preferred
- Good communication skills with 1 year of international calling experience
- Good comprehension & writing skills
- Must possess excellent customer handling skills
- Should be comfortable working in rotational shift with 24x7 support window
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Helpdesk Senior Associate - ITIL Job in Bengaluru at NTT DATA
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Helpdesk Senior Associate - ITIL
NTT DATA
Full Time Job
Not Disclosed
1-3 years
Posted 18 days ago
Location
- Bengaluru
Skills Required
- Communication Skills
- Incident Management
- Customer Handling
- Technical Support
About this Job
NTT DATA is hiring for the role of Helpdesk Senior Associate - ITIL!
Responsibilities of the Candidate :
- Provide L2 technical guidance in activities associated with the identification, prioritization & resolution of reported problems through Phone, Email & Chat.
- Activities include recognition, research, isolation, resolution & follow up steps.
- Typically, the associate level participates in a supportive role by acting as a liaison between customers & departments within the Client Infrastructure.
- Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office & COTS applications etc.
- Sound knowledge of ITIL best practices around Incident & Request Management procedures.
Requirements :
Eligible Degrees
MBA / All Courses
Bachelor of Technology/Engineering / All Courses
Master of Technology / All Courses
Bachelor of Arts / All Courses
Bachelor of Science / All Courses
+96 More
Who can apply
Work Experience: 1-3 years
Eligible Graduation Years: 2025, 2024, 2023, 2022
Documents Required
1. Resume
2. ID Proof (e.g. Aadhar Card, PAN Card, etc.)
About NTT DATA
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