Helpdesk Associate - L1 Technical Guidance Job in Bangalore at NTT DATA

NTT Data is hiring for the role of Helpdesk Associate - L1 Technical Guidance!

Responsibility of the Candidate:

• We are currently seeking a Helpdesk Associate - L1 Technical Guidance to join our team in Bangalore, Karnātaka (IN-KA), India (IN).
• Provides L1 technical guidance in activities associated with the identification, prioritization, and resolution of reported problems by telephone and email.
• Activities include recognition, research, isolation, resolution, and follow-up steps.
• Typically, the Analyst level participates in a supportive role by acting as a liaison between customers and departments within the organization, to ensure that all online system problems are resolved in an accurate and timely manner.

Requirements:

• Graduate with a  minimum 6 months experience in a technical support role
• Basic MS troubleshooting.
• Basic computer knowledge.
• Basic TS on networking.
• Basic technical skills for troubleshooting issues related to computers.
• Good Communication Skills.
• Rotational shift.
• Basic Technical TS skills.