Helpdesk Associate Job in Bangalore at NTT DATA

NTT Data is hiring for the role of Helpdesk Associate!

Responsibilities of the Candidate:

• Provide exceptional IT Service Desk support, guidance, and training to end-users for various IT devices, applications, or processes.
• Record, update, and escalate support issues to the next level promptly.
• Support all IT onboarding activities for end-users.
• Collaborate with internal IT teams on system testing, integration, and maintenance.
• Engage in the discovery of new IT business tools to support both business users and internal IT teams.
• Seek, suggest, evaluate, and implement process and technology improvements.
• Demonstrate willingness to learn and grow in other IT business areas.

Requirements:

• Excellent written and verbal communication skills in English.
• Exceptional customer service skills.
• Strong team player with effective communication skills for collaboration with various stakeholders.
• Strong troubleshooting skills for bug finding and resolution.
• Ability to work independently within a diverse global team.
• IT software and hardware troubleshooting knowledge and skills, including Win 10, macOS, iOS, Android, Google Suite, and Microsoft Environment.
• Knowledge in First Level Support for Business applications such as Oracle, Workday, BI, Agile, etc.
• Knowledge in Desktop Support.
• Familiarity with ITIL Concepts and Processes.
• Possesses knowledge of Microsoft Applications like MS Visio, MS Excel, and MS PowerPoint, etc.