Guest Service Associate Job in Bangalore at Accor

Accor is hiring for the role of Guest Service Associate!

Responsibilities of the Candidate:

• Set up and inspect operating equipment, linens, and condiments before service
• Familiarize yourself with all menu items and daily specials to provide informed recommendations to guests
• Take guest orders and efficiently communicate them to the kitchen staff
• Serve food and beverages in a timely and professional manner
• Clear and reset tables for incoming guests
• Maintain cleanliness and organization of the dining area and storage spaces
• Adhere to HACCP regulations and safety guidelines for food handling and equipment use
• Assist in managing guest inquiries and resolving any issues that may arise
• Collaborate with team members to ensure smooth service operations
• Report equipment malfunctions, emergencies, or suspicious activities to the F&B Team Leader
• Participate in regular team meetings and training sessions to enhance service quality
• Maintain accurate records of transactions and inventory as required

Requirements:

• Proven experience in food and beverage service, preferably in a hotel or restaurant setting
• Excellent knowledge of food service techniques and etiquette
• Strong familiarity with menu items, including ingredients and preparation methods
• Demonstrated understanding of HACCP regulations and food safety practices
• Proficiency in operating standard food service equipment
• Outstanding customer service skills with a friendly and professional demeanor
• Excellent communication skills in English; knowledge of additional languages is a plus
• Ability to work efficiently in a fast-paced, high-pressure environment
• Strong attention to detail and organizational skills
• Basic math skills for handling financial transactions
• Physical stamina to stand for extended periods and carry heavy trays
• Flexibility to work varying shifts, including weekends and holidays
• High school diploma or equivalent; hospitality education or training is preferred
• Knowledge of local food and beverage trends in Bengaluru is advantageous